Terms of Service

Last updated: 15th January 2026

These Terms of Service ("Terms") govern your use of the alphatrixis website and services provided by alphatrixis SARL ("we", "us", or "our"). By accessing or using our website and services, you agree to be bound by these Terms.

Acceptance of Terms

By accessing and using the alphatrixis website (alphatrixis.pro) and our restaurant customer loyalty analytics services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you must not use our website or services.

These terms apply to all visitors, users, and customers of alphatrixis services. We reserve the right to update these terms at any time, and continued use of our services constitutes acceptance of any modifications.

Company Information

alphatrixis SARL is a company registered in Luxembourg with the following details:

  • Company Name: alphatrixis SARL
  • Registration Number: RCSB259674
  • VAT Number: LU25946783
  • Address: Rue Philippe II 103, 4075 Differdange, Luxembourg
  • Email: contact@alphatrixis.pro
  • Phone: +352 24559709

Service Description

alphatrixis provides restaurant customer loyalty data analytics services, including but not limited to customer behaviour analysis, loyalty programme management, revenue optimisation, and personalised marketing solutions for restaurants and food service businesses.

User Obligations

When using our website and services, you agree to:

  • Provide accurate and complete information when requested
  • Use our services only for lawful purposes
  • Not attempt to gain unauthorised access to our systems
  • Not interfere with the proper functioning of our website or services
  • Comply with all applicable laws and regulations
  • Respect the intellectual property rights of alphatrixis and third parties
  • Not use our services to transmit harmful, offensive, or illegal content

You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.

Intellectual Property

All content on the alphatrixis website, including but not limited to text, graphics, logos, images, software, and data analytics methodologies, is the exclusive property of alphatrixis SARL or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from our website without our express written permission. The alphatrixis name, logo, and all related trademarks are the property of alphatrixis SARL.

Any feedback, suggestions, or ideas you provide to us may be used by alphatrixis without any obligation to compensate you.

Service Availability

We strive to maintain high availability of our services, but we do not guarantee uninterrupted or error-free operation. Our services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

Data and Privacy

Your privacy is important to us. Our collection, use, and protection of personal data is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to the collection and use of your information as outlined in our Privacy Policy.

Payment and Billing

For paid services, payment terms will be specified in your service agreement. All fees are exclusive of applicable taxes unless otherwise stated. Late payments may result in service suspension or termination.

Limitation of Liability

To the maximum extent permitted by law, alphatrixis SARL shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our website or services.

Our total liability to you for any claims arising from these Terms or your use of our services shall not exceed the amount paid by you to alphatrixis in the twelve months preceding the claim.

We provide our services "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Indemnification

You agree to indemnify and hold harmless alphatrixis SARL, its directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Luxembourg. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Luxembourg.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Termination

We reserve the right to terminate or suspend your access to our website and services at any time, with or without notice, for any reason including violation of these Terms.

You may terminate your use of our services at any time by discontinuing use of our website and services. Upon termination, your right to use our services will cease immediately.

Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property rights, limitation of liability, and governing law clauses.

Contact Information

If you have any questions about these Terms of Service, please contact us:

  • Email: legal@alphatrixis.pro
  • Phone: +352 24559709
  • Address: alphatrixis SARL, Rue Philippe II 103, 4075 Differdange, Luxembourg

These Terms of Service constitute the entire agreement between you and alphatrixis SARL regarding your use of our website and services.